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Services
Customer
Service
At
EM Systems, Inc. we take customer service very seriously.
We understand the critical nature of our customer’s
business and are available to provide support 24/7, 365
days a year. Our support calls are taken by the same people
who develop the programs; therefore providing optimal support
for our clients.
EM
Systems can provide our customers access to an online support
system that allows our users to post service requests, monitor
request / history status, download updates, and search knowledge
databases. The system also provides for downloading learning
resources such as training manuals and help files. Online
support can be accessed at http://support.em-sys.net.
Consulting
/ Project Management Services
EM
Systems provides experienced professionals to work with
our clients in the planning, scheduling, and implementation
of projects. Our services are provided from the critical
planning phases of a project through training, operation,
and maintenance. Our professionals can also provide assistance
with the coordination among agencies, jurisdictions, and
states that may have requirements associated with sharing
information collected by EM Systems' products.
Training
 EM
Systems’ training programs are customizable to suit
the needs of our clients. We offer training in the form
of instructor-led training or train-the-trainer programs.
We
offer product User and Training Manuals which can also be
customized to suit specific requirements for call takers,
dispatch personnel, mobile users, and system administrators.
Training
requirements and associated costs should be determined at
the onset of your project.
Maintenance
EM
Systems offers standard software maintenance agreements
that provide for new software releases and updates in addition
to providing phone and online support. Remote access can
also be established to handle customer support issues.
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